Legal · Service Terms
Terms of Service
Last updated: May 8, 2025
These Terms of Service govern your use of the Tensor Harmonic Lab website and the sound wellness services we offer. By accessing or using this site, you acknowledge that you have read and understood these terms.
1. Scope of service
Tensor Harmonic Lab provides curated sound programmes, audio subscriptions, and sound therapy sessions for personal wellness purposes. Our services include:
- – Personalised sound therapy sessions delivered via private audio links
- – Quarterly sleep audio subscription programmes
- – Focus and study soundscape library access
These services are intended for personal, non-commercial use. They are not a substitute for professional medical or psychological treatment.
2. Acceptable use
When using this site and our services, you agree to the following:
- – You will use the site and audio materials for personal, non-commercial purposes only
- – You will not reproduce, redistribute, or resell any audio content provided as part of a service
- – You will not attempt to circumvent any access controls or technical protections
- – You will not use the site in any way that is unlawful or that infringes the rights of others
- – You will provide accurate information when submitting contact forms or making enquiries
3. Service access and availability
We make reasonable efforts to ensure this site and our services are available consistently. However:
- – We do not guarantee uninterrupted or error-free access to the site
- – Maintenance or technical issues may occasionally affect availability
- – Service content and availability may be modified from time to time
- – Audio programmes delivered as part of a subscription remain accessible for the agreed subscription term
4. Payments and subscriptions
Services are priced in Japanese Yen (¥). Specific pricing is detailed on the relevant offering pages. Regarding payments:
- – Payment terms are agreed at the point of purchase or commission
- – Subscription periods begin from the date of confirmed payment
- – We will communicate any pricing changes in advance of their effect
- – Questions about billing should be directed to us via the contact page
5. Intellectual property
All audio content, written copy, and design elements on this site are the property of Tensor Harmonic Lab unless otherwise stated.
- – Audio programmes delivered to you are licensed for personal listening only
- – No licence is granted to reproduce, share, or create derivative works from our audio content
- – The Tensor Harmonic Lab name and identity may not be used without written permission
6. Modifications to these terms
We may update these Terms of Service from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes your acceptance of the revised terms. If significant changes are made, we will make reasonable efforts to communicate this to active clients.
7. Governing law
These terms are governed by the laws of Japan. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Japan, unless otherwise required by applicable consumer protection law in your region.
Service availability, modifications and force majeure
Tensor Harmonic Lab provides its services on a reasonable-endeavours basis. While we work to keep our website and consultation channels available, scheduled maintenance, dependency outages (hosting, telephony, payment processors), public-holiday closures and events of force majeure (including but not limited to natural disasters, infrastructure failure, public-health emergencies and government action) may interrupt availability without prior notice. We will not be liable for damages arising from such interruptions, and any pre-paid sessions affected by a confirmed outage will be rescheduled or refunded pro-rata in line with our cancellation policy.
Intellectual property, content licence and acceptable use
All text, photographs, layouts, illustrations, code and trademarks displayed on this website are the property of Tensor Harmonic Lab (or our licensors) and are protected under Japanese copyright and trademark law as well as international treaties. You are granted a limited, non-exclusive, non-transferable licence to view and print pages for personal, non-commercial use only. You may not (a) reproduce, redistribute, mirror or publicly display our content in any form without our prior written permission; (b) use our content to train machine-learning models without an explicit licence; (c) submit content via our forms that is unlawful, defamatory, harassing or that infringes third-party rights; or (d) interfere with the security or integrity of our site (including probing, scanning or attempting to bypass authentication).
Governing law, dispute resolution and severability
These Terms are governed by the laws of Japan, excluding its conflict-of-law provisions. The Tokyo District Court shall have exclusive jurisdiction of first instance over any dispute arising from your use of Tensor Harmonic Lab, unless mandatory consumer-protection laws in your place of residence direct otherwise. Before formal litigation, both parties agree to attempt good-faith resolution through written correspondence for at least thirty (30) calendar days. If any provision of these Terms is held invalid or unenforceable by a competent court, that provision shall be struck only to the extent necessary, and the remainder shall continue in full force and effect.
Contact — personal-information protection manager
Tensor Harmonic Lab — Personal Information Protection Manager
Address: 〒577-0834 Osaka, Higashiosaka, Kashiwadahonmachi,
Phone: +81 6-6781-4582
Email: info@tensorharmoniclab.com
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.