Legal · Terms
Terms & Conditions
Last updated: May 6, 2025
These Terms and Conditions constitute a legally binding agreement between you and Tensor Harmonic Lab. By using this website or engaging our services, you agree to be bound by these terms. Please read them carefully.
1. Agreement to terms
Access to and use of the Tensor Harmonic Lab website constitutes acceptance of these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use this site or our services. These terms apply in addition to any other terms agreed in writing between you and Tensor Harmonic Lab in connection with a specific service.
2. User conduct and obligations
As a user of this site and our services, you agree to:
- 2.1 Use the site only for lawful purposes and in a manner consistent with applicable laws and regulations
- 2.2 Not engage in conduct that interferes with the use or enjoyment of the site by others
- 2.3 Not attempt to gain unauthorised access to any part of the site or associated systems
- 2.4 Not reproduce, copy, or share audio content or written material without prior written consent
- 2.5 Provide accurate information in all communications and form submissions
- 2.6 Be at least 18 years of age, or have parental or guardian consent where applicable
3. Prohibited activities
The following are expressly prohibited:
- – Commercial exploitation of any content, programmes, or audio materials from this site
- – Uploading or transmitting any harmful, offensive, or illegal content via contact forms
- – Using automated tools to scrape, index, or extract content from the site
- – Impersonating Tensor Harmonic Lab or any of its representatives
- – Any activity that could damage, disable, or impair the site's functionality
4. Disclaimer of warranties
To the extent permitted by law:
- 4.1 This site and its contents are provided on an "as is" basis without warranties of any kind, whether express or implied
- 4.2 Tensor Harmonic Lab does not warrant that the site will be uninterrupted, error-free, or free of viruses
- 4.3 Sound programmes are designed for general wellness purposes and are not guaranteed to produce specific outcomes
- 4.4 Nothing on this site constitutes professional medical or psychological advice
5. Limitation of liability
To the fullest extent permitted by applicable law:
- 5.1 Tensor Harmonic Lab shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this site or our services
- 5.2 Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim
- 5.3 These limitations apply regardless of the form of action and whether in contract, tort, or otherwise
6. Indemnification
You agree to indemnify and hold harmless Tensor Harmonic Lab and its representatives from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms and Conditions or your use of this site in a manner not permitted herein.
7. Force majeure
Tensor Harmonic Lab shall not be liable for any failure to perform obligations under these terms where such failure arises from circumstances beyond our reasonable control, including but not limited to natural events, technical failures of third-party infrastructure, or legal restrictions.
8. Dispute resolution
If a dispute arises in connection with these terms, we encourage you to contact us in the first instance to seek an amicable resolution. If a satisfactory resolution cannot be reached:
- – These terms are governed by the laws of Japan
- – Disputes shall be subject to the exclusive jurisdiction of the courts of Japan
- – Consumer protection rights under your local jurisdiction are not affected by this clause
9. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to apply in full.
Payment, cancellation and refund procedure
Where Tensor Harmonic Lab offers paid sessions, programmes or consultations, fees are quoted in Japanese yen and may be subject to Japanese consumption tax (currently 10 percent) where applicable. Payment is due in advance unless otherwise agreed in writing. Cancellations received more than 72 hours before a scheduled session receive a full refund; cancellations between 72 and 24 hours receive a 50 percent refund or a single complimentary reschedule; cancellations under 24 hours and no-shows are non-refundable. Refunds are processed via the original payment method within 14 business days. If a refund cannot be issued via the original method (e.g., expired card), we will contact you to arrange a bank transfer to a verified Japanese account.
Limitation of liability and indemnity
To the maximum extent permitted by Japanese law, Tensor Harmonic Lab shall not be liable for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business opportunity, even if we have been advised of the possibility of such damages. Our total cumulative liability for any claim arising from your use of our services shall not exceed the greater of (a) the fees paid by you to Tensor Harmonic Lab in the six months preceding the event giving rise to the claim or (b) ten thousand Japanese yen (¥10,000). You agree to indemnify and hold harmless Tensor Harmonic Lab and its representatives from any third-party claim arising from your breach of these Terms or your unlawful use of our services.
Account suspension, termination and data return
Tensor Harmonic Lab reserves the right to suspend or terminate your access to paid services at our reasonable discretion where (i) you materially breach these Terms; (ii) we are required to do so by Japanese law, regulation, or court order; or (iii) continued provision would expose us or other users to material risk of harm. On termination, we will return or securely delete personal data we hold about you within a reasonable period, save for records we are legally required to retain. Termination does not affect rights or obligations accrued before the date of termination, including any outstanding payment obligations.
Contact — personal-information protection manager
Tensor Harmonic Lab — Personal Information Protection Manager
Address: 〒577-0834 Osaka, Higashiosaka, Kashiwadahonmachi,
Phone: +81 6-6781-4582
Email: info@tensorharmoniclab.com
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.