Tensor Harmonic Lab Get in Touch

Legal · Privacy

Privacy Policy

Last updated: May 10, 2025

Tensor Harmonic Lab is committed to handling your personal information with care and transparency. This policy outlines what data we may collect, how we use it, and what choices you have.

Data we collect

We only collect information you actively provide or that is generated by your interaction with this site:

  • Contact form submissions (name, email address, optional message)
  • Cookie preference choices stored via browser localStorage
  • Anonymised analytics data (pages visited, session duration) — only if you have granted analytics consent
  • Technical information your browser sends automatically (browser type, approximate location by region)

How we use your data

  • To respond to enquiries submitted through the contact form
  • To improve the structure and content of the site based on anonymised usage patterns
  • To honour and store your cookie preference choices
  • To comply with applicable legal obligations

We do not use your data for automated decision-making or profiling, nor do we sell personal data to third parties.

Legal basis for processing

Processing of personal data rests on the following grounds:

  • Consent — for analytics, advertising, and personalisation cookies
  • Legitimate interest — for responding to contact form messages
  • Legal obligation — where required by applicable law

Data retention

Contact form messages are retained only for as long as required to respond to and resolve the enquiry. Analytics data is anonymised and held in aggregate form without personal identifiers. Cookie preferences are stored locally in your browser until you clear them or update your choices.

Third-party services

Depending on your cookie choices, data may be shared with the following categories of third parties:

  • Analytics providers (e.g. Google Analytics) — only if analytics consent is granted
  • Advertising networks — only if advertising consent is granted

We do not share data with third parties for purposes beyond those described in this policy.

Data protection measures

  • This site is served over HTTPS with encrypted data in transit
  • Cookie preferences are stored locally in your own browser, not on our servers
  • Access to any collected personal information is restricted to those who need it to respond to your enquiry
  • In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by law

Your rights

You are entitled to the following in respect of your personal data:

  • Right of access — to know what personal data we hold about you
  • Right to rectification — to correct inaccurate data
  • Right to erasure — to request deletion of data we hold
  • Right to data portability — to receive your data in a structured format
  • Right to object — to certain types of processing

To exercise any of these rights, please contact us through our contact page. We will respond promptly.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us through the contact details provided on our Contact page. We will process your request promptly.

Retention and storage of personal information

Tensor Harmonic Lab retains personal information only for the period required to fulfil the original purpose for which it was collected, or as required by Japanese law (Act on the Protection of Personal Information, APPI Article 19). For most contact-form submissions and consultation records, our retention period is up to 36 months from your last interaction; transactional records (e.g., invoices, refunds) are retained for the seven-year period mandated by Japanese tax law. After the retention period elapses, data is securely deleted or anonymised in line with our internal records-management policy. You may request earlier deletion at any time using the contact details below — we will action verified requests within 30 calendar days unless legally required to retain the information.

International transfers and cross-border safeguards

While Tensor Harmonic Lab operates from Japan and stores most data on infrastructure located within the Japanese jurisdiction, certain processors used for hosting, email delivery and aggregated analytics may be located in the European Union, the United Kingdom or the United States. Where personal information is transferred outside Japan, transfers are made under safeguards required by APPI Article 28 — namely (i) the destination jurisdiction recognises an equivalent personal-information-protection framework, or (ii) the processor is contractually bound to standards substantially equivalent to APPI, or (iii) you have provided explicit informed consent at the point of collection. A list of sub-processors currently engaged is available on request.

Children's privacy and accessibility

Our services are not directed to children under sixteen (16). We do not knowingly collect personal information from minors and we apply additional verification when an account or enquiry appears to originate from a person below the age of consent. If you become aware that a child has provided us with personal information, please contact us using the channels below and we will delete the records promptly. We design our forms and consent flows to meet Japanese web-accessibility expectations (JIS X 8341-3) wherever practical; if you encounter an accessibility barrier preventing you from exercising your rights, please tell us and we will provide an alternative channel.

Contact — personal-information protection manager

Tensor Harmonic Lab — Personal Information Protection Manager
Address: 〒577-0834 Osaka, Higashiosaka, Kashiwadahonmachi,
Phone: +81 6-6781-4582
Email: info@tensorharmoniclab.com

For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.